Player Protection

We operate Star Casino Sydney Responsible Gambling with a clear commitment to player safety and practical harm minimisation. We provide tools, guidance and access to support so members can set boundaries and keep play within personal limits. Our priority is to help you recognise risky behaviour, act early and use available controls. If you ever need a break or professional assistance we will support that request and make the process straightforward. This page explains our protection principles, the controls available in your account and how to find help when required.

Player protection principles

Clear limits, transparent rules and easy access to support guide our approach. We prioritise voluntary choices and ready access to exclusion and limit tools. We encourage responsible play and expect members to use the safeguards provided.

Tools to manage gambling activity

Deposit limits

Set daily, weekly or monthly deposit limits in your account. Limits are adjustable by you and take effect immediately or after a short processing window when required for security.

Loss limits

Choose a maximum loss cap for a session or period to control spending. Loss limits stop play once the threshold is reached and help prevent overspending.

Time limits and session reminders

Enable session timers and pop-up reminders that notify you when you have reached a set play duration. Use time limits to break up longer sessions and reduce continuous play.

Self-exclusion and temporary breaks

Request a temporary suspension or long-term self-exclusion from our services at any time. Self-exclusion removes access to account features and can be paired with venue or third-party exclusion schemes where applicable.

Recognising signs of problematic behaviour

Changes in sleep patterns, chasing losses, neglecting work or family, borrowing money to play and frequent unplanned sessions are common indicators. If you notice these signs in yourself or someone you care for, take action early.

Guidance for staying in control

Plan play - set limits before you start. Stick to a budget and separate gambling funds from everyday money. Use session limits, turn off auto-reload features and take regular breaks. Avoid gambling while impaired by alcohol or stress.

Access to professional help and support organisations

If you need professional support contact local services such as gambling help lines, counselling services and community organisations. In Australia, free services like Gambling Help Online and state-based counselling are available 24/7. For peer support consider local Gamblers Anonymous groups. If there is immediate financial or mental-health risk contact emergency services.

How we assist

We will action limit and exclusion requests promptly and provide information on next steps. Account settings retain records of chosen protections and we respect requests for privacy. For further assistance contact our support team via the account help page.