Responsible gambling

Responsible Gaming at The Star Sydney

As part of our ongoing commitment to providing a safe gaming environment, we take responsible gaming very seriously. We understand the importance of promoting responsible behavior among our patrons and have implemented various tools and resources to support their needs.

Understanding Responsible Gaming

Gaming can be enjoyable when done responsibly, but it's essential to acknowledge that problem gambling is real. The Star Sydney promotes awareness and encourages patrons to set personal limits. Our trained staff are available to provide support and guidance to those who need help managing their gaming habits.

Responsible Gaming Tools

We offer a range of tools designed to promote responsible gaming practices:

Self-Exclusion Program: Patrons can voluntarily exclude themselves from our premises for a specified period or indefinitely.
Deposit Limits: We encourage patrons to set limits on their deposits and withdrawals, preventing them from exceeding their budget.
Time-Outs: Players can request time-outs from gaming for a specified duration, allowing them to take breaks and reassess their behavior.
Session Reminders: Regular reminders are provided to inform players of the time spent gaming and encourage responsible play.

Additional Support

We acknowledge that sometimes, problem gambling requires professional help. We have partnered with various organizations to provide resources and support:

Gambling Help Service NSW
National Gambling Helpline (Australia)
Online counseling services

These services offer confidential assistance for those struggling with gaming issues, providing a safe environment to discuss their concerns.

Responsible Gaming Policy

We operate under strict regulations from the New South Wales government. Our Responsible Gaming Policy adheres to and exceeds these requirements, ensuring we maintain a high standard of responsible gaming practices:

Regular staff training: Ensuring our team is equipped with knowledge on problem gaming signs and supporting resources.
Clear signage: Visible reminders throughout the premises promote awareness and encourage patrons to practice responsible gaming.

Our Commitment

At The Star Sydney, we are committed to providing a safe and enjoyable experience for all our patrons. We recognize that responsible gaming is essential in preventing harm from excessive gambling behavior. By offering these tools and resources, we strive to create an environment where players can make informed decisions about their gaming activities and seek help when needed.

We encourage you to prioritize your well-being by practicing responsible gaming habits. Visit us today and take the first step towards a healthier relationship with gaming.