Our support team is available to help with questions, account access or membership issues, technical concerns and general feedback. Contact us by email or phone using the details below. For account enquiries, include your name and membership number where relevant, but do not send passwords or full payment card details. We aim to direct each message to the right contact. Phone support is available Monday to Friday during the hours listed.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +61 2 4873 6194 |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Contact by email
Email is our preferred contact method for detailed requests, account queries or any matter that requires supporting documents. Please include a clear subject line, attach relevant files and ensure your contact details are up to date so we can respond without delay. For faster handling, state your account name or membership number in the message.
Submit your enquiry
Response Time
Support requests are usually answered within one business day. More complex enquiries may take longer, depending on their nature and the information needed to respond. Please include your account details and a clear description of your query when contacting support. Our team will respond using the contact details provided with your request.
Feedback
If you’ve got feedback, suggestions or ideas to improve the website, send them our way via the feedback form or email. We review every submission carefully and use the insights to refine features, fix issues and improve usability. Your input helps shape future updates and makes the site better for everyone.